Mirivelle Golden Court
Refund & Returns Policy
At Mirivelle Golden Court, we want you to be completely happy with your purchase. If something isn’t right, we’re here to help. Please review our refund and exchange policy to know what to expect and how to request assistance.
1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
- You received the wrong item or an item with visible damage
- There are missing or incomplete items in your order
- The product is defective or spoiled upon delivery
Timeframe: Please contact us within 24 hours of receiving your order. For perishable goods, issues must be reported immediately after delivery and confirmed with a photo.
2. Non-Returnable Items
For health and safety, we cannot accept returns or refunds for:
- Opened or used personal care items
- Products damaged due to improper storage after receipt
- Perishable items (like fresh produce) unless spoiled or incorrect on arrival
- Bulk and supplier orders unless otherwise agreed in writing
3. How to Request a Return or Refund
Please reach out via phone, SMS, or email with your order details, a description of the issue, and (if applicable) a photo of the damaged or incorrect item. Our team will review your request and respond promptly.
4. Resolution Process
If your return or refund is approved:
- Replacement items will be delivered or made available for pick-up at no additional cost
- Refunds (if applicable) will be processed to your original payment method or as store credit, based on your preference
- For cash-on-delivery orders, refunds will be settled in cash upon return of the product
Note: Please keep your receipt and original packaging when possible, as these may be required to process your request.
5. Questions or Concerns?
We appreciate your trust and are always ready to help. If you have questions about your order, our return process, or need further assistance, please contact us using the details below.